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Issue Date: 15/02/2018 10:05:34


University Wide Issues

Exeter IT are aware that a phishing email has been sent to a large number of staff and student email accounts. 

'Phishing emails' are attempts to obtain personal details from you, such as username, password, or bank details, via email messages that pretend to be from a trusted source, for example a bank, HMRC, file storage provider etc.

Such messages can be very convincing and can look exactly like the provider's email and web pages. It is also very easy to forge the ‘sender address’ of a message.

If you are worried your account may have been compromised, please reset your password.

What you should do with phishing emails -

1. Never click on a link in any email claiming to be from your bank, building society, HMRC, insurance company etc which asks you to confirm your personal details.  No legitimate organistion will ever ask you to do this. You may also unknowingly download a virus.

2. Never reveal your University password to anyone. We will never send you a message asking for your password. In fact, University regulations stipulate that you must not give your password to anyone.

3. Check the email address of the sender and hover your mouse over any links in the email to see if they look suspicious. If the email address is an internal Exeter address (ending @exeter.ac.uk), check with that person that they intended to send you the email.

4. If in any doubt about an email, move it to your Junk folder. This will in future automatically block messages from the same sender

5. Do not report phishing emails to SID to alert them, they can only tell you to move them to your Junk folder

6. Remember that if an offer in an email looks to good to be true, it very probably is.

For a list of historical University Wide Issues, please click here .

Issue Date: 15/02/2018 10:04:14


Streatham Issues

There are no current IT issues in Streatham.

Issue Date: 28/11/2017 13:09:54


St Lukes Issues

There are no current IT issues in St Lukes. 

Issue Date: 20/11/2017 08:29:54


Penryn and Truro Issues

The Penryn Data Centre experienced a major power outage on Wednesday 15th November between 18:00 and 21:00. The majority of services were restored overnight and on the Thursday morning. FX Plus IT will be issuing a full IT Incident report shortly.

For a list of historical issues in Penryn and Truro, please click here.

Issue Date: 20/11/2017 08:29:34