Device monitoring

All the MFDs are monitored by Xerox remotely. They are able to tell if:

  • a machine requires toner or other consumables
  • The machine is jammed
  • The machine has a fault that requires an engineer (in 80% of cases)

Consumables such as paper and toner will be replaced by the Xerox Managed Print Team

If the machine has a jam that you are able to clear, please do so.

Reporting problems with devices

If you are unable to clear the problem, or the Staff or Student FAQs above don't answer your query:

 

Students

At Streatham and St Luke's campuses in Exeter, contact SID.

At Penryn and Truro campuses, contact the FX Plus Service Desk.

 

Staff

At Streatham and St Luke's campuses in exeter, either:

  • email the Xerox Managed Print Team at UoEOnsiteSupport@xerox.com
  • call the Xerox Global Communication Centre (Helpdesk) on: 0370 850 7832

Plese remember to make a note of the serial number of the printer - this will be prominently displayed on the top or front of the machine.

At Penryn and Truro campuses, please contact the FX Plus Service Desk.