Contact us

Penryn Campus Service Desk

Monday - Friday 
8.45am - 9pm. Please note 5.15pm - 9pm will be covered by Out Of Hours Support.

Saturday and Sunday 
10am - 12.30pm and 1.30pm - 6pm

Tel: 01326 213822
Text no: 07511 398329 and start your text with SD

Please see the contact details on the Knowledge Spa support page.


Phone: 0300 555 0444 
SID Desk: Level 0, Forum, 
Opening times:

  • 08:00 - 20:00 Monday to Friday and 10:00 - 15:00 Saturdays, in term time.
  • 08:30 – 18:00 Monday to Friday in vacation periods.  

AV Support - For all urgent AV, Video Conferencing and Learning Spaces‌ requests please go to the Learning Spaces Support pages - learningspaces

Opening times:

  • 08:30 - 18:00 Monday to Friday and 10:00 - 15:00 on Saturday's in term time (In person at the Forum SID Desk and on the phone 0300 555 0444)
  • 09:00 – 17:00 Monday to Friday in vacation periods (In person at the Forum SID Desk and on the phone 0300 555 0444).

You can access help either online or on the phone, or by visiting the SID desks at Exeter campuses. SID Online, now including all IT support is available 24/7.

If you have an urgent IT issue outside of these hours please follow @UofE_SID for service updates and queries.

Otherwise, please log an enquiry at and we’ll get to work on it.

Alternatively you can call SID on 0300 555 0444 (08:30 - 18:00 during term time and 09:00 - 17:00 in vacation periods.)

If you want to keep track of developments you can follow SID on twitter @UofE_SID.

We are your first point of contact for queries about supported:

Hardware Software
IT account Email
Systems Telephony
Audio Visual Printing

Hot Issues

For information on current IT issues, see our Hot Issues pages.