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Take action to stop your IT account becoming locked

Stop your account being locked

Once you have changed the password for your University IT account, you will be able to use your new password straight away to access nearly all University systems, but you do need to make sure that some applications that use it are updated with your new password.

If you use the inbuilt email reader or Wi-Fi on your personal mobile device, or Outlook, Skype for Business or Wi-Fi on your university or personal PC or laptop, they should prompt you to enter your new password.

But sometimes they can continue to use your old cached password to automatically log in, and this can cause your IT account to become locked.

This applies to your personal devices (smart phone, tablet, laptop) as well as to your University PC if you have one. 

Students - please note this does not apply to cluster PCs.

If you continue to have problems with your IT account being locked please contact SID.

What to check if your account keeps getting lockedHelp content

1. have you updated your new password in Account Settings on all your personal mobile devices?

see the appropriate set up guide for synchronising your University email on your mobile to Office365 email

2. have you updated your new password in Account Settings in the Outlook client on all your devices?

see the appropriate set up guide for using Outlook with Office365 email
3. have you updated your new password in Account Settings in the Skype for Business client on all your devices? see the appropriate set up guide for Skype for Business for Staff or Skype for Business for Students
4. have you updated your new password in Account Settings in Wi-Fi for Eduroam or UoE_Secure on all your devices? see the set up guide for University Wi-Fi
5. have you cleared out the cached password on your PC or laptop? see the guide How to clear your Exeter login details in Windows Credential Manager