Change Password

Before you start

If you have your University email or Wi-Fi or any other university apps set up on your mobile devices (smart phone or tablet) please disconnect Wi-Fi and 3G or 4G connections on all your devices before you change your password.

If you don't, then your university IT account may be locked out.

The easiest way to do this is to "Forget Network" for Wi-Fi and turn off Mobile Data on all of your devices.

Change your password here

You must have already answered the security questions.

Click here to change your password then follow the on-screen instructions.


After you have successfully changed your password

Make sure you update your new password in Account Settings for your University email, Wi-Fi or any other University apps on all your mobile devices before you reconnect to Wi-Fi or 3G or 4G again.

If you are logged in to your University account on your PC or laptop, log out and back in again using your new password.

You will be able to use your new password straight away to access nearly all University systems, but you do need to update Skype for Business with your new password, and also Wi-Fi for Eduroam and UoE_Secure when you are on campus.

Please see Stop your account being locked for more details.


If you need help

If you need help with any of these options please see the Password FAQs or the full Change Your Password Help Guide with screenshots.

If you have forgotten your password and your answers to the security questions please contact SID.