Library General Enquiries
For help and advice, please get in touch
Postal Address
Forum Library, University of Exeter, Stocker Road, Exeter, Devon, EX4 4PT
Location
The Forum Library is at the heart of the Streatham Campus, go along Stocker Road, enter the Street via the main Forum entrance and the Library is located on the left.
Email:
Phone:
+44 (0) 1392 723867
Engaging with Library Users
The Library and Research Support Senior Management Team welcome feedback and discussions with library users in order that we can work together to deliver the very best library services and facilities.
If you would like to discuss any aspect of the work of the Library & Research Support Division please get in touch with us.
We look forward to hearing from you.
Jess Gardner
Assistant Director - Library Research and Support
Teams: Academic Engagement, Heritage Collections & Culture Services, Library Customer Services.
Exeter’s library collections account for over 1.2 million items occupying 50 km of shelves. This division provides access to, and helps students and academics exploit these assets.
Mission: To be indispensable in resource provision and innovative in its delivery and exploitation.
Jess's PA is Karyn Shields. Email: K.A.Shields@exeter.ac.uk Tel: 01392 725194
Email: j.p.gardner@exeter.ac.uk
Phone: 01392 723870
Stephen Mossop
Head of Library Customer Services
Library Customer Services is responsible for all front-line customer interactions across the University’s 5 libraries. Each of the libraries offers a different study, research or collection environment, and this team of more than 60 is dedicated to ensuring that each of our customers receives a positive, rich and fulfilling library experience whether they visit us in person or online. To add a little context, the Main Library is open 24/7 and receives around 250,000 visits a year – each of those visitors has their own individual reasons for using the Library, and it is our job to ensure that they receive whatever assistance they need in order to fulfil them.
We operate in a regime of ‘supported self service’, which enables our customers to gain support, assistance and advice from our staff whilst at the same time learning the techniques necessary for them to become as fully self-sufficient as possible in terms of their research and information-discovery. Our aim is to facilitate our students to develop as independent learners and researchers – but sometimes they need a little help along the way....
Email: s.a.mossop@exeter.ac.uk
Phone: 01392 725670
Lee Snook
Head of Academic Engagement
The Academic Engagement Team provides integrated research and learning support to Colleges, ensuring that the curriculum is well-resourced and that collections develop strategically to support research activity. The team drive the digital library agenda for Exeter in order to deliver highest quality resources direct to users on a 24/7 basis, wherever they choose to study or research. The team utilise high-level advocacy and engagement skills to work collaboratively on service and process enhancements in support of research and education strategies and activities.
Expertise is provided across a number of core areas:
- Academic Library Liaison led by Caroline Gale
- Digital Library and marketing led by Sue Abbott
- Library resource development led by Beverley Hughes
- Open access and data curation led by Jill Evans
Location: Information Central, Main Library, Level -1
Email: l.m.snook@exeter.ac.uk
Phone: 01392 723861
Christine Faunch
Head of Heritage Collections & Culture Services
Heritage Collections and Culture Services is the part of the Library division of Academic Services with responsibility for the University's collection of archives, manuscripts, rare books and records. We hold research and historic materials which, because of their value, rarity or uniqueness, require secure closed-access storage and supervised use. Our dedicated reading room is housed in the Research Commons, Old Library and we also administer the historic Devon and Exeter Institution Library in the Cathedral Close, Exeter. Our staff include Archives, Library, Museum and Records Management professionals, who work closely with academic schools and departments to provide a high-quality learning and research environment for students, staff and external researchers.
Email: c.j.faunch@exeter.ac.uk
Phone: 01392 723879
