A 1230 phone is one commonly used throughout the University.


The Telecommunications Team is part of Exeter IT. It provides a variety of telephony and voice communication services to schools, colleges and departments within the University.

If you already have your phone then information on using it can be found in the  Using your phone section.

Services offered by Telecoms include:

  • Telephone provisioning
  • Telephone moves and changes
  • Telephone support 
  • Changing outbound dialling restrictions
  • Advanced telephony services such as pickup-groups and hunt-groups
  • Call flow management
  • Voicemail
  • Maintenance of the Telephone directory
  • Call billing / reporting

All requests for installing new data and telephony cabling/sockets should be made via the Campus Services Helpdesk.


Mobile Phones:

For information on Mobile computing and smartphones phones please refer to mobile phone web pages.

Contact us

Penryn Campus Service Desk

Monday - Friday 
8.45am - 9pm. Please note 5.15pm - 9pm will be covered by Out Of Hours Support.

Saturday and Sunday 
10am - 12.30pm and 1.30pm - 6pm

Tel: 01326 213822
Email: servicedesk@fxplus.ac.uk
Text no: 07511 398329 and start your text with SD
Web: https://www.fxplus.ac.uk/our-services/it-and-digital

Self Service Portal: https://fxplus-apps.easyvista.com/s/selfservice

Please see the contact details on the Knowledge Spa support page.

Exeter IT Helpdesk

Staff: www.exeter.ac.uk/ithelpdesk 

Opening times:

  • 09:00 - 17:30 Monday to Friday

AV Support - For all urgent AV, Video Conferencing and Learning Spaces‌ requests please go to the Learning Spaces Support pages - learningspaces

SID Desk: Level 0, Forum, 
Opening times:

  • 08:00 - 20:00 Monday to Friday and 10:00 - 15:00 Saturdays, in term time.
  • 08:30 – 18:00 Monday to Friday in vacation periods.