Student Information Desk Online User Guide

The Student Information Desk (SID) Online User Guide has been put together to help you with all aspects of SID Online, including creating and maintaining your FAQs.

If you have a question or need more information, please contact Jodie Davies, Senior Student Information Desk Advisor, jodie.davies@exeter.ac.uk, or log an enquiry through SID Online.

Student Information Desk Online Introduction

Creating an FAQ

Editing an FAQ

Draft FAQ's

Enquiry Summary Screen

Logging an Enquiry

Logging an Enquiry for a "non student"

Enquiry Details Screen

Enquirer Profile Screen

Answering an Enquiry

Handing on an Enquiry to a College

Virtual Teams and their Enquiries

Handling an enquiry which asks multiple questions

Attaching documents

Viewing emails sent through SID Online

One Click Enquiry Logging

Searching Enquiries and Profiles