- IT Help Desk
- IT service status
- IT account
- IT equipment and software
- Files and storage
- The University network
- E-learning and Exeter Learning Environment
- AV, video conferencing and learning spaces
- Systems, processes and training
- Telephone services
- IT training
- Open access IT facilities
- IT regulations and policy
- Viruses and Malware
- See how we are performing against SLA
Anyone with an interest in the system will generally be termed a stakeholder; users, the supplier, support staff, management.
Stakeholders influence the way a system is chosen, maintained, enhanced and even replaced.
Key stakeholders are responsible for considering and in most cases taking action inline with wider stakeholder requirements.
The key stakeholders for this system are:
The support structure for SITS used to have eight User Groups to cover the specific areas of the student records process. These were set up to ensure that any new developments to the software are implemented, that processes are reviewed and channels of communication across departments are kept open to ensure best practice is adopted in the use of the system. These User Groups were:
Registration and Data Quality
Research Student Management
Student Accounting Module
Student Records Steering Group
Timetable and Room Booking
These User Groups have since disbanded and will be replaced by the overarching SITS User Group.