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Issue with Java prompts on cluster computers
Please be advised we are currently experiencing an issue with Java updates on Student Cluster Computers.
Users are receiving a prompt asking them for Administrator credentials to install a Java update.
As a workaround, you can either:
- Click No and the prompt will disappear and you can continue working
- Call the IT Help Desk on the details below while you are sat at the computer and we can complete the installation.
This is being investigated as a matter of urgency and we apologise for any inconvenience caused.
Issue Type: Known, Issue Ref: IR201302132219, Issue Date: 13/02/2013 11:15:36
My Exeter Portal access Issues
We are aware of issues where a minority of users logging into the My Exeter Portal receive an "unexpected Servlet Error".
This is typically caused by corrupt cookie information in your web browser. You can resolve this by clearing your cache and cookie information.
The guide below will outline how to do this for multiple web browsers.
Clear Cache and Cookies guide
If you are having continued issues and need to access the services directly, please see below:
Other Student Resources
Other Staff Resources
We apologise for any inconvenience caused and hope to resolve the issue asap.
Issue Type: Known, Issue Ref: IR201209242043, Issue Date: 24/09/2012 16:41:05
Imap Email changes
Our IMAP servers have recently been upgraded as part of the move to Exchange 2010.
Email access through the IMAP protocol will still work, but may require that you amend your settings, or on older clients, setup your account again.
Below is a link to our guide on settings for Mobile Email devices. Please scroll down to the IMAP settings and ensure your settings match.
As noted, on older clients you may have to setup the IMAP account again before it will send and receive successfully.
Issue Type: Known, Issue Ref: IR201204041913, Issue Date: 04/04/2012 18:49:38
Unable to access secure websites using ASUS Laptops with Jmicron cards
We have noticed an issue where users running ASUS machines with Jmicron network cards are unable to access certain web sites which require a secure connection. (My Exeter, Hotmail etc).
We have found a solution to this, which requires that you change a setting under your Jmicron card. To do this:
Click on the Start button on the lower left hand side of the screen, go to Control Panel -> Device Manager (If you do not see Device Manager, make sure that "view by" small icons is selected in top right hand side of the screen).
In Device Mananger expand Network Adaptors and right click and select "properties" on "JMicron PCI Express Gigabit Ethernet Adapter". Click "Advanced" tab. Select: "Receive Side Scaling" and change value to "Disabled." Click okay and restart your web browser. This should fix the connection errors.
Issue Type: Known, Issue Ref: IR201110051750, Issue Date: 05/10/2011 16:30:25