O365 FAQS

If you can't find the answer to your query here please contact SID

You must use your full university email address as your username to log in to any O365-based application, including Email, Outlook, Calendar, Contacts, Skype for Business, Mac mail, Outlook for Mac, exehub etc.

For example, instead of entering your username as js201 you now have to enter j.smith@exeter.ac.uk

Your password is is case-sensitive.

You will also need to do this on all your mobile devices on which you use your University Email, Calendar and/or Contacts - see the Set-up guides at Setup Guides for using O365 on Mobile devices.

 

Please note: you do still need to use your username (e.g. js201) to log in to your computer and other applications such as Trent, SRS, etc.

You may find that you get a white screen with only a '#' showing when you try to access any University Office365 applications using Edge under Windows 10 on your personal device.

To correct this you need to update Windows 10:

1. Click on the Start button and type “update" and then choose Check for Updates

2. In the Windows Update screen, click Check for Updates

3. Updates should then be downloaded and you will be prompted to restart to install them

4. After restarting, open Edge and clear the cache and cookies

5. Login to Office365 and this should now work as expected.

If you continue to have problems please contact SID

You may find in some applications, particularly Excel Online, that O365 defaults to the American date format mm/dd/yyyy instead of the  normal dd/mm/yyyy.

To correct this you need to change some settings in O365.

Please see full instructions and screenshots at How to correct American date formatting

This is because Office 2010 (Word, Excel, PowerPoint etc)  is not as fully compatible with Office 365 as Office 2013.

We recommend that you download Office 2013 to your work computer from the links in the Office 2013 page. 

Office365 is as secure as our on-premise systems and tools, as you have to log in with your same university credentials to our on-premise Active Directory, which we monitor constantly for hacking attempts.

Also, your Office365 emails will be subject to the same anti-virus, spam and phishing checks as your Exchange emails.

The University of Exeter signed up with Microsoft to use Office365 via JANET’s terms and conditions, specifically to take advantage of the Europe-wide security and data protection aspects negotiated by JANET with Microsoft.

Microsoft have agreed to JANET’s more stringent conditions which help meet the UK Data Protection requirement that customer data is safely stored and used within Microsoft’s European datacentres.

Office 365 is compliant with ISO27001, the international information security standard, which means that it is safe to store sensitive data in any of the applicable Office 365 components.

We recommend you always use the latest version of your preferred browser to access Office365, as listed here supported browsers.

However, you can switch Office365 to use the "Outlook on the web Light" version which may be more compatible if you have an older browser.

for using O365 email with older browsers

To set this:

  1. click on the Settings cog wheel at top right of your O365 screen, then click Options
  2. Then on the left hand side of the screen open the General submenu and click on Outlook on the web version
  3. This will show the screen above
  4. Tick the checkbox and click Save at top of the screen.

You can now that you have OneDrive for Business available to you. This allows you to create and edit Office documents on your iPad etc, and store them in your University One Drive. 

Office 365 is a cloud-based "family" of different applications such as Outlook Email Online, Word Online, OneDrive for Business, SharePoint  etc.  These are all online applications and can be accessed from anywhere via the internet, so you could use these at work, at home, when travelling, or when working away from the University.

Office 2010, Office 2013, Office 2016 are different versions of the same document editing suite which includes Word, Excel, PowerPoint, OneNote, Skype for Business, etc.   These are all "clients", that is, the software is installed on your PC or laptop.  The version you should use for your University work is pre-installed on your work computer. 

Under the University's licence with Microsoft, you are allowed to download the Office suite for free to up to 5 personal computers.  

Please note you must not download this to your university computer; instead you should download the latest available version of the Office suite from the Software Centre.   Similary you must not download "Office 2016" from the link on the Office 365 homepage.

You can see which version you have installed on your work computer by clicking on the 'Start' menu, then in 'All Programs', scroll down to 'Microsoft Office'.

Windows 7 or Windows 10 is the operating system on your work computer, unless you have a Mac in which case the operating system is called macOS or OS X.