Telephony

The Telecommunications Office is part of the Academic Services Network Team. It provides a variety of telephony and voice communication services to schools and departments within the University.

As part of the Network Upgrade Project all analogue phones (except faxes and emergency lines) are being replaced with Nortel VoIP phones. The Nortel VoIP system provides a host benefits and features to the University over and above the older Analogue system.  Some of these are described in the Using your phone section.

For further information on why the University chose to deploy a VoIP based system please read The Case for Voice over IP

Services offered by Telecoms include:

• Telephone provisioning
• Telephone moves and changes
• Telephone support (via the IT Help Desk)
• Outbound dialling restrictions
• Advanced telephony services such as pickup-groups and hunt-groups
• Call flow management
• Voicemail
• Maintenance of the Telephone directory
• Call billing / reporting