Hot issues

University Wide Issues

Slowdown in Xerox Printing

Exeter IT are aware that some staff may be seeing a delay in requesting their print job, and the job being ready to be released from your Xerox printer. 

We are investigating these issues with Xerox. It is not affecting all staff. We have temporarily reduced printer retention time to 24 hours in an effort to alleviate these issues. 

The following workarounds are available:

  • 1) Use the print to email guide - click here
  • 2) Use the webpage to upload your print document:
  •  - Please go to and sign in 
  •  - On the left hand menu, select 'WebPrint'
  •  - Select 'Submit a Job'
  •  - Select 'vmxmobq01\MOBILE_FOLLOWME (virtual)'
  •  - Click on '2. PrintOptions and Account Selection >>'
  •  - Click on 'Upload Documents >>'
  •  - Click on 'Upload from Computer'
  •  - Browse to the file you wish to print
  •  - Click on 'Upload & Complete >>' 

VPN Service performance issues

We are aware that there are some performance issues relating to our VPN service.

Engineers are working to resolve this issue.

If you need to work on files at home, we highly recommend using OneDrive for Business. For more information, see

Issue Date: 21/01/2020 11:46:23

Service Status

To see a list of services and their current status, click here

Issue Date: 20/01/2020 12:17:37

St Lukes Issues

There are currently no known issues in St Luke's

Issue Date: 26/07/2019 16:55:25

Streatham Issues

There are currently no known IT issues in Streatham.

Issue Date: 25/02/2019 11:20:09

Penryn and Truro Issues

For a list of historical issues in Penryn and Truro, please click here.

Issue Date: 18/12/2018 09:21:54