Laptop Clinics

We run a Laptop Clinic service for students to help you solve faults on your personal computer. We can help with:

• desktops
• laptops
• Macs
• tablets (including iPads)
• smartphones

Some typical problems we can help with include:

• ResNet network connections.
• Anti-Virus advice & removal.
• Spyware checking & removal.
• Advice on software removal & (re)installation.
• General operating system errors.
• Hardware fault diagnosis.

How do I use the Laptop Clinic?

Contact the IT Help Desk in person or over the phone to make an appointment at a Laptop Clinic. Please do not email for a Laptop Clinic appointment. We hold Laptop Clinics on both the Streatham and St Luke's Campuses.

Streatham Campus - Old Library Research Commons, Room 21

Tuesdays and Wednesdays 14:00 - 16:30
Term time only, excluding bank holidays & University closure days

St Luke’s Campus - Haighton Library, Student Presentation Room

Mondays 14:00 - 16:30
Term time only, excluding bank holidays & University closure days

Please note -

• The Laptop Clinic starts at 2pm, but that does not necessarily mean your appointment will be at that time. Although we operate a booking system, those who have booked will be seen on a first come first served basis.
• Although the Laptop Clinic runs until 4.30pm, we expect you to have arrived by 3.30pm.
• Whilst we can help diagnose hardware faults we cannot fix them.
• To use the Laptop Clinic, you must read and agree to the Laptop Clinic Terms & Conditions.