SID can deal with all IT related queries

Contact us

SID does IT – getting help

IT support for students, staff and all other users is delivered by SID.

Opening times:

  • 08:00 - 20:00 Monday to Friday and 10:00 - 15:00 on Saturday's in term time (In person at the Forum SID Desk and on the phone 0300 555 0444)
  • 08:30 – 18:00 Monday to Friday in vacation periods (In person at the Forum SID Desk and on the phone 0300 555 0444).

You can access help either online or on the phone, or by visiting the SID desks at Exeter campuses. SID Online, now including all IT support is available 24/7.

If you have an urgent IT issue outside of these hours please follow @UofE_SID for service updates and queries.

Otherwise, please log an enquiry at https://sid.exeter.ac.uk/ and we’ll get to work on it.

Alternatively you can call SID on 0300 555 0444 (08:00 - 20:00 during term time and 08:30 - 18:00 in vacation periods.)

If you want to keep track of developments you can follow SID on twitter @UofE_SID.

You may also find useful information and guidance on our Exeter IT YouTube Channel.

We are your first point of contact for queries about supported:

Hardware Software
IT account Email
Systems Telephony
Audio Visual Printing

 

Hot Issues

For information on current IT issues, see our Hot Issues pages.

Contact us

SID

Phone: 0300 555 0444
Emailsid@exeter.ac.uk 
Webhttps://sid.exeter.ac.uk/
SID Desk: Level 0, Forum, 
Opening times:

  • 08:00 - 20:00 Monday to Friday and 10:00 - 15:00 Saturdays, in term time.
  • 08:30 – 18:00 Monday to Friday in vacation periods.  

AV Support - For all urgent AV, Video Conferencing and Learning Spaces‌ requests please go to the Learning Spaces Support pages - www.exeter.ac.uk/as/learningspaces/

Penryn Campus Service Desk

Monday - Friday 
8.45am - 9pm. Please note 5.15pm - 9pm will be covered by Out Of Hours Support.

Saturday and Sunday 
10am - 12.30pm and 1.30pm - 6pm

Tel: 01326 213822
Email: servicedesk@fxplus.ac.uk
Text no: 07511 398329 and start your text with SD
Web: http://www.fxplus.ac.uk/study/it-service-desk

Please see the contact details on the Knowledge Spa support page.