- IT Help Desk
- IT service status
- IT account
- IT equipment and software
- Files and storage
- The University network
- E-learning and Exeter Learning Environment
- AV, video conferencing and learning spaces
- Systems, processes and training
- Telephone services
- IT training
- Open access IT facilities
- IT regulations and policy
- Viruses and Malware
- See how we are performing against SLA
I've received a popup stating that my PC is going to be disabled
The Technical Planning and Development team will regularly conduct reviews of the domain PCs to ensure that they are reporting a compliant (patched) state. When we come across a PC which is missing "older“ updates, we are obliged to take action.
So what do I do?
Please contact the IT Help Desk as per the instructions on the popup. You must do this for two reasons:
• To prevent your University PC from being disabled
• To remove the popup
If you do not contact the IT Help Desk, then the PC will be disabled as advised.
Why is this being done?
We typically only perform checks against security updates which are six months old. If a PC is missing update of this age, it is possible there is a fault with the PC which is preventing it from installing any subsequent updates. This leaves the PC more vulnerable to malware.
Disabling the PC is an attempt to limit the spread of any malware the PC may have or may introduce to the University's IT Infrastructure.
What happens if my PC is disabled?
Typically you will experience problems logging on. Returning the PC to a safe working state can take between thirty minutes to a couple of hours, depending on how many updates are missing. If you cannot logon to your PC, please contact the IT Heldpesk.