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- IT Help Desk
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- Viruses and Malware
- About Exeter IT
Security and Software Updates
Why do we manage the patching of University domain PCs?
This is done to ensure that your PC is kept as secure as possible from malware. It is done to protect your data and the surrounding University infrastructure. We also deploy hotfixes which can resolve bugs in software, and updates which provide new content.
What do we patch?
We deploy updates to all University domain PCs. We deploy updates for:
• Microsoft Updates (including Service Packs)
• Microsoft Security Updates
• Adobe Updates (version 10 and above only).
• Java Updates
• Microsoft Hotfixes
• Mozilla Firefox
What do I need to do?
An email will be sent out every month informing University Staff about the release of updates. You don't need to do anything beyond reboot your PC if prompted, at a convenient time for yourself. Please be aware that if prompted, the PC will reboot automatically after twelve hours from the point where the update install completed not from when you log on.
One or more of my updates have failed to install, what do I do?
Please contact the IT Help Desk. If you’re using an ISAD domain PC, it does not matter which College, School or Service you work for. The responsibility is ours. The Technical Planning and Development Team will get to you eventually, but your situation will receive a speedier resolution if you proactively contact the Helpdesk. Please include your computer name to ensure the case is dispatched to the relevant Support Team as quickly as possible.
Compliance Rates
We currently have a compliance rate of ~99%+ for all 2008, 2009, 2010 and 2011 security updates. A compliant PC does not require any available updates.
