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- IT Help Desk
- IT service status
- IT account
- IT equipment and software
- Equipment purchasing
- Equipment maintenance
- Equipment disposal
- Using IT Equipment - how tos
- Software provision
- Security and Software Updates
- Files and storage
- The University network
- E-learning and Exeter Learning Environment
- AV, video conferencing and learning spaces
- Systems, processes and training
- Telephone services
- IT training
- Open access IT facilities
- IT regulations and policy
- Viruses and Malware
- Sustainability
- See how we are performing against SLA
Using IT Equipment
Tremough campus in Cornwall:
Please refer to local IT Support.
Exeter campuses:
These instructions describe tasks that can be performed by anyone, although some may require authorisation.
We would expect to add further documents from time to time. However, if you return here and find a document missing that was here previously, please look under one of the other headings in "IT equipment and software" - it's likely to have been moved into an updated section that has become a more appropriate place for it.
Most network printers at the University do not need to be installed in the conventional sense. Their drivers already exist on the system and need simply to be added to your computer system. These instructions take you through the process.
ARS Console Management describes how to manage network filespace with the ARS console.
One or two people from each well defined professional group are given the task of managing shared network filespace – commonly called "Drive N". This entails giving or denying users' access to shared folders and documents.
This document describes the installation and use of the ARS console software, for suitably authorised administrators to perform this task.
Truecrypt installation and deployment
This document is intended for use by suitably qualified technical support staff only. Please refer to the IT help desk or your local IT support team should you wish to have TrueCrypt installed on your laptop.
This how-to describes the use of a University laptop that is temporarily offline (not connected to any network) to work on documents which are normally stored on network filespace (eg U-drive or N-drive). More technical help may be found in Offline File Tips
