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- IT Help Desk
- IT service status
- IT account
- IT equipment and software
- Files and storage
- The University network
- E-learning and Exeter Learning Environment
- AV, video conferencing and learning spaces
- Systems, processes and training
- Telephone services
- IT training
- Open access IT facilities
- IT regulations and policy
- Viruses and Malware
- Sustainability
- See how we are performing against SLA
Equipment disposal
All staff disposing of PC equipment must ensure safe and secure disposal which conforms to the requirements of the WEEE Directive to prevent the University being exposed to legal action. If you are not sure that your disposal plans meet these requirements then you must use the University’s PC equipment disposal service, below.
Tremough campus in Cornwall:
Please refer to local IT Support.
Exeter campuses:
IT equipment may be collected and disposed of to a local accredited IT Disposal company via the University PC Equipment Disposal Service. The sequence is as follows:-
If the user is part of a service or college supported by DLSS:-
- The user requests disposal by Campus Services using the Equipment Disposal form
- Campus Services logs the request and notes details of the disposal
- Campus Services contacts IT Help Desk with details of equipment for disposal
- IT Help Desk creates a call to DLSS (Incident Response) including details of equipment
- DLSS (Incident Response) ensures that the details are removed from electronic inventories
- DLSS (Incident Response) authorises the disposal
If the user is part of a service or college that is not supported by DLSS:-
- The user requests disposal by Campus Services using the Equipment Disposal form
- Campus Services logs the request and notes details of the disposal
- Campus Services contacts the local CDO with details of equipment for disposal
- The local CDO removes details of the equipment from its systems
- The local CDO invites Campus Services to go ahead with the disposal
Staff working at home
If a member of staff has been provided with a University-owned PC (laptop or desktop) for use when working at home, this PC is still subject to the Disposal Options section above. When the PC reaches the end of its useful life, or if the member of staff leaves the University, it is the responsibility of the user’s School or Service to recover the PC for secure disposal.
