Spam email

As we are an open institution, it is inevitable that you will receive some spam and phishing emails in your University email


  • We block tens of thousands of spam and phishing emails every day, but we cannot reject all messages that might be suspect, as we might stop you receiving some legitimate emails
  • We scan all emails to check for known viruses, and reject infected messages
  • We block messages not sent from a properly managed email system
  • All mailboxes are subscribed to the University spam blocking service by default.  To check the status of your spam setting, please click here.
  • We have now introduced an extra layer of spam protection where some messages that are detected as spam will be routed to your 'Junk Mail' folder. For more information, please click here.

What you should do with spam emails -

1. Mark the message as Junk or block the sender (please see the following guides). This will in future automatically block messages from the same sender. Or just delete them

2. Do not report spam messages you receive to SID, they can only tell you to move them to your Junk folder or delete them

3. Be aware that spammers often use false addresses which they frequently change, so you may have to move new items to Junk as they arrive

4. Unsubscribe from websites you have signed up to if you no longer want to receive emails from them

5. Do not use your University email address to sign up to private websites

6. Use the Clutter feature to automatically move unwanted emails out of your Inbox - for more details see Clutter



'Phishing' is a term used to describe attempts to obtain personal details from you, such as username, password, or bank details, via email messages that pretend to be from a trusted source, for example a bank, HMRC, file storage provider etc.

Such messages can be very convincing and can look exactly like the provider's email and web pages. It is also very easy to forge the ‘sender address’ of a message.

What you should do with phishing emails -

1. Never click on a link in any email claiming to be from your bank, building society, HMRC, insurance company etc which asks you to confirm your personal details.  No legitimate organistion will ever ask you to do this. You may also unknowingly download a virus.

2. Never reveal your University password to anyone. We will never send you a message asking for your password. In fact, University regulations stipulate that you must not give your password to anyone.

3. Check the email address of the sender and hover your mouse over any links in the email to see if they look suspicious. If the email address is an internal Exeter address (ending, check with the sender. Their IT account is likely compromised.

4. If in any doubt about an email, move it to your Junk folder. This will in future automatically block messages from the same sender

5. Do not report phishing emails to SID to alert them, they can only tell you to move them to your Junk folder

6. Remember that if an offer in an email looks to good to be true, it very probably is!


See some Examples of spam and phishing emails